Frequently Asked Questions

  

HOW CAN I PAY FOR MY ORDER?

-We accept payment with PayPal.

 

TO WHICH COUNTRY DO YOU SHIP?

-We ship worldwide. For more information please visit Shipping.

 

DO YOU HAVE PHYSICAL STORES?

 -Our physical store in Stockholm has been closed due to COVID-19 since October 2020. We are currently opening online only.  

 

HOW TO USE COUPON CODE?

1. Copy the coupon code.
2. Add the product to your shopping cart.
3. Click on "check out".
4. Entre the code in the "gift card or discount code" and "Apply". 
5. Click "continue to shopping" to complete your order.

 

WHEN WILL MY ORDER BE SENT OUT?

-We arrange the delivery for your order within 1-4 business days.

 

WHAT IS THE ESTIMATED DELIVERY TIME FOR MY ORDER?

-Estimated time for delivery is 7-15 business days depends on your country. For more information please visit Shipping.

 

HOW CAN I TRACK MY ORDER?

-When your order is ready for shipment, an email with a tracking number will be provided to you.

Please note the delivery may be extended during sales periods and public holidays.

  

WHY IS MY ORDER LATE?

Usually the item will arrive to your destination in 7-15 days unless due to holidays, festivals, weather or custom clearance. 

  

CAN I CANCEL OR CHANGE MY ODER?

-You can cancel or change your order, please contact us at support@awnl.net immediately. You can not cancel or make changes to your order once it is packed and shipped from our warehouse, and there will be no refunds.

 

WHAT IS THE RETURN POLICY?

-We provide '30-day Satisfaction Guarantee' which means if you are not satisfy with the item you purchased, you can return the item with full refund. The item, original packaging boxes and all the accessories need be returned to us without any damages.

For more information please visit Exchange & Return.

  

HOW CAN I RETURN MY ORDER?

-If you want to return your order, please contact us at support@awnl.net with your order number and reason for returning.

For more information please visit Exchange & Return.

  

HOW SOON WILL I GET REFUND?

-Once we received and inspected the returned order has no damages, we will proceed to refund. The refund will be credited to the original payment method you used to make the purchase within 5 working days.

For more information please visit Refund Policy.

 

HOW CAN I REQUEST FOR REPAIR?

-Please contact us at support@awnl.net first, we will assist you further. 

 

IS MY PERSONAL INFORMATION SECURED?

-We ensure the protection of your personal information when you use our services. Protection of data and personal information is a matter of trust and your trust in AWNL matters to us. AWNL will not be forwarded to any third parties under any circumstances.